How to use Economy Express (China Export)

How to get the rates?
  1. You can visit the SF International official website or SF Group’s website to get the rates by entering the origin, destination, and shipment weight to get the rates.
  2. You can also call SF customer service hotline 9533883 to get the rates.
How to ship with us?
  1. You can call SF customer service hotline (9533883) or use the self-service system (IBS system) to place an order.
  2. Follow the official WeChat account of SF Express or SF International to arrange a door-to-door pickup.
How to fill in the waybill/invoice?

Waybills or invoices must be filled in English and signed by the customer for confirmation. Invoice must be provided for parcels.

No.

Column

Standard Content

1

Shipper's Information

Company Name: If the shipper is a company, fill in the full name of the company instead of an abbreviated or fictitious version or an individual name.

Shipper's Name: Fill in the full name of the shipper instead of a short or abbreviated version. Do not use Mr. XX or Miss/Ms. XX.

Shipper's Address: Fill in the shipper's company address, residential address, or full address where shipments are picked up. Make sure that the address is full and detailed, and no PO Box address is accepted.

2

Receiver' Information

Receiver's Tax ID: Fill in the receiver's Tax ID for shipments to Taiwan with a declared value higher than USD 90, so as to improve the customs clearance efficiency. If the receiver is a company, fill in the company's business license number (8 digits); if the receiver is an individual, fill in the ID card number (10 digits, one character followed by 9 digits).

Receiver's Name: Fill in the full name of the receiver instead of a short or abbreviated version. Do not use Mr. XX or Miss/Ms. XX.

Receiver's Address: Fill in the receiver's company address, residential address, or full address where shipments are picked up. Make sure that the address is full and detailed, and no PO Box address is accepted.

3

Description of Content

Fill in the English name (commodity materials + commodity name) and quantity of the commodity.

If there are more than 3 commodity names on the air waybills/invoices, fill in "See Invoice" under Commodity Description, and list the detailed product names on the invoice.

Reference No.: If you need to fill in the address in the language of the destination country, you may use this column.
Currency: Fill in "USD".

4

Dimensions in cm

Length x Width x Height (cm)/6000

5

Payment

Select payment by Shipper, Receiver, or 3rd Party. For credit account customers, fill in the 10-digit credit account number.

6

Shipper's Signature

The shipper shall sign for confirmation after checking the information filled in the air waybill.

Requirements for Filling Invoice

 

No.

Item

Filling Requirements

1

Company

Fill in the full name of the shipping and receiving company. If the shipper or receiver is an individual, leave related company name blank instead of filling a fictitious company name

2

Shipper/Receiver's Name

Fill in the full name of the shipper/receiver instead of a short or abbreviated version. For example, Mr. Li or Miss Wang is not acceptable.

3

Address

Fill in the company address of the shipper or receiver, residential address, or address where the shipments are picked up.

4

Tel No.

Fill in the complete and accurate contact number of the shipper and receiver.

5

Description of Goods

Fill in clear and accurate good names instead of fuzzy description such as samples, product samples, gifts, presents, accessories, parts, household goods, food, or models. Specify the materials and commodity names. For garments and footwear, specify men's or women's pattern.

6

Marks & No.

Fill in marks or No. on the packaging used to identify shipments, for example, shipping mark or case No. (This item is optional to fill)

7

Quantity

Fill in quantity of each type of goods

8

Unit of Quantity

Fill in unit of quantity, such as piece, meter, pair, size, kilogram and so on

9

Unit Price

Fill in value of goods per unit

10

Total Price

Fill in total value of goods per type

11

Country of Origin

Fill in country where goods are cultivated, collected, or manufactured

12

Total Packages

Fill in total number of packages under the same waybill (total number of transported packages)

13

Total Weight (KG)

Fill in total weight of goods under the same waybill

14

Type of Packaging

Fill in transportation packaging type, for example, carton, wooden case, or roll

15

Currency

Fill in 3-letter currency code (use the same currency for filling all values)

16

Declared Total Value

Fill in total value of all goods under the same waybill

How to track my shipments?

After a shipment is sent out, you can visit SF International official website, fill in the waybill No. in Track & Trace, and click Search to check your shipment status.

You can also call SF customer service hotline 9533883 to check.

How to become a credit account customer?

If you want to become a credit account customer, please call SF customer service hotline (9533883), and SF will arrange the contract signing issue (service agreement and discount agreement).

How to claim for compensation?
  1. If your shipments are damaged/lost/have other problems, please call SF customer service hotline. SF will give you a quick response within 24 hours.
  2. After an agreement of the claim amount is reached, the compensation will be paid within 7 working days.
  3. The claim amount of documents and parcels depends on the shipment value. The maximum claim amount is USD 100 per waybill or USD 20 per kilogram.