E-Parcel+ FAQ Close All

What is E-Parcel+?

It is a  special cross-border logistics service customized for cross-border E-commerce sellers, aiming to provide high-quality and efficiency logistics services for high-value goods. The service provides a special delivery service with convenient customs clearance, stable timelines and traceable routines. 

What is the service coverage of E-Parcel+?

This service covers 25 EU countries, The United Kingdom, the United States, Australia, Russia, and Ukraine.

What is the charging methods of E-Parcel+?

Country

Charging Mode

Volume Calculation

EU 23 countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden、Australia
 
Shipments are charged based on a single shipment. The initial weight is 500 g, and the additional weight is 500 g.
 
The actual chargeable weight shall be the higher one of the actual weight and the volumetric weight. The volumetric weight is not calculated for shipments under 2 kg (included). This charging mode is applicable to shipments with the volumetric weight being no larger than twice of the actual weight.
 

Length × Width × Height (cm)/6,000

Russia, Ukraine

Shipments are charged based on a single shipment. The initial weight is 100g, and the additional weight is 100g.

The actual chargeable weight shall be the higher one of the actual weight and volumetric weight.

Length x width x height (cm)/6,000

The United States


Shipments are charged based on a single shipment. The initial weight is 50g, The additional weight is 1g(weight≤3kg); the additional weight is 500 g(3kg

The actual chargeable weight shall be the higher one of the actual weight and the volumetric weight.

Length x width x height (cm)/7,000

UK

Shipments are charged based on a single shipment. The initial weight is 50g, The additional weight is 1g(weight ≤2kg); the additional weight is 500 g(2kg

The actual chargeable weight shall be the higher one of the actual weight and the volumetric weight.

Length x width x height (cm)/7,000

Spain, France
Shipments are charged based on a single shipment. The initial weight is 50g, The additional weight is 1g(weight ≤30kg
 
The actual chargeable weight shall be the higher one of the actual weight and the volumetric weight.
Length × Width × Height (cm)/7,000
 

 

How can I place an order using the E-Parcel+?

1.    Customers can place orders in their own systems that are integrated with SF's API system and print waybills (labels) at the client based on the requirements.

2.    Customers can log into the SF International E-commerce website, place orders, and print waybills (labels) based on the requirements.

3.    Customers can use third-party shipping systems (Shop Elf, Mabang ERP, Global Transaction Assistant, and Sellertool) to place orders by themselves and print waybills (labels) based on the requirements.

 

4.    Customers can place orders by calling SF customer service hotline (9533883-2) ,online(QQ:800013683)and print the small e-waybills of E-Parcel and CN22 waybills.

How can I hand over shipments when using the E-Parcel+?

After your cargos is packed, customers can hand over the cargos to SF in the following ways:

1.    Pickup service by BAs: Customers can call (9533883-2) ,or online(QQ:800013683) to inform SF of the shipping demand. SF will arrange BAs to pick up the cargos.

2.    Pickup by car: If the volume of shipments is large, SF will arrange drivers to pick up the cargos.

What is the transit time of E-Parcel+?

No.

Country

Reference transit time (working day)

1

Austria, Denmark

5-9 working days

2

Belgium, Germany, the Netherlands

5-7 working days

3

Bulgaria, Croatia, Czech Republic, Finland, Greece, Hungary, Ireland, Latvia, Estonia, Lithuania, Romania, Slovakia, Slovenia, Sweden

6-9 working days

4

Italy, Luxembourg, Poland, Portugal

5-8 working days

5

Australia

Australia: 5-8 working days (except WA)

6

Russian Federation*

8–12 working days to major cities, and 29 working days to remote areas

7

Ukraine*

6-9 working days

8

The United States

7-12 working days

9

UK

4-7 working days

10 France 5-8 working days
11 Spain 6-9 working days

 

· The above timeliness takes South China Gateway for example. For other domestic origins, domestic transit time shall be added.

· The transit time is for reference only. SF does not promise any transit time. The actual delivery time is subject to the actual transshipping time.

· For the Russia and Ukrain flows, it is recommended to use self-service system to dispatch SF E-parcel shipments for the eastern and northern Europe flows.

Why must the shipper of E-Parcel+ be a company?

Because E-Parcel+ adopts the B2C customs clearance mode, shippers must be customers at the business end, so must be a company. 

Why must I provide the commodity sales links and receiver's passport information for E-Parcel+ (Russia Direction)?

Shipment name and value shall be declared as it stands. For the shipment name, vague names such as Other, Gift or Accessories are not acceptable. Unclear declaration of shipment names may cause unsuccessful customs clearance at destinations and hence result in shipment return and unsuccessful queries and claims later on.

What are declaration requirements for E-Parcel+?

Shipment name and value shall be declared as it stands. For the shipment name, vague names such as Other, Gift or Accessories are not acceptable. Unclear declaration of shipment names may cause unsuccessful customs clearance at destinations and hence result in shipment return and unsuccessful queries and claims later on.

Can batteries be shipped using the E-Parcel+?

Only the embedded lithium batteries can be shipped. The portable batteries or pure battery shipments are not accepted. In addition, customers need to provide the MSDS proof, UN38.3 test report, and shipper's declaration (battery’s letter of guarantee).

What are the differences between E-Parcel+ and E-Parcel?
  1. Flow direction: The E-Parcel supports more than 200 countries, and the E-Commerce Express supports only the EU countries, Australia, Russia, and Ukraine temporarily.
  2. Transit time: The transit time of the E-Commerce Express is shorter than that of the E-Parcel.
  3. Delivery mode: The E-Commerce Express supports door-to-door delivery, while most of E-Parcel shipments are delivered to the destination post offices.
What are the restrictions for cargo weight and dimension?

Country

Weight Restriction

Dimension Restriction

EU 23 countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland,Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden

Maximum weight of a parcel ≤ 30 kg

Length + 2 × (Height + Width) < 300 cm, and any unilateral length shall be no more than 175 cm. The minimum dimension is 23.5 cm × 9.5 cm × 1 cm

Australia

Maximum weight of a parcel ≤ 20 kg

2 x (Height + Width) ≤ 140 cm, and any unilateral length shall be no more than 105 cm.

Russia


Maximum weight of a parcel ≤ 30 kg

Length + 2 x (Height + Width) ≤ 300 cm, and any unilateral length shall be no more than 175 cm.

Ukraine

Maximum weight of a parcel ≤ 70 kg

Maximum dimension: 120 cm × 80 cm × 80 cm

The United States

Maximum weight of a parcel ≤ 30 kg

No bigger than 86cm*43cm*43cm,packaged in cylindrical or tube shape is not accepted,Oversize shipments and shipments with irregular package will be charged 30RMB/shipment additionally.

UK

Maximum weight of a parcel ≤ 5 kg

Maximum dimension: 100 CM * 46 CM * 46 CM

Maximum dimension: 16x11CM

France
Maximum weight of a parcel ≤ 30 kg
 
    1. Length + Height + Width ≤ 150 cm, Any unilateral length shall be no more than 175 cm
    2. Maximum dimension: 16x13CM
 
Spain Maximum weight of a parcel ≤ 30 kg
1. Length + Height + Width ≤ 210 cm, Any unilateral length shall be no more than 120 cm
    2. Maximum dimension: 15x10CM