SF provides mature overseas logistics resources for cargos shipped from the Mainland China to overseas warehouses. Overseas Fulfilment/Warehouses is a customized warehousing service for sellers, integrated with sourcing, inventory, order and logistics management functions. SF has two overseas e-commerce logistics warehouse centers, located in Bonded German, Eastern Europe.
1. Coverage for orders from Eastern Europe: 32 countries include 28 EU countries and Russia, Norway, Belarus and Ukraine.
2. Coverage for orders from Bonded German: 28 EU countries.
1. Eastern Europe warehouse:
a) By E Parcel channel: Northern and Eastern Europe: 5-7 working days; Russia and Belarus: 7-13 working days
b) By E Parcel+ channel: 5-10 working days
2. Bonded German Warehouse:
a) By E Parcel channel: Germany: 2-3 days, other EU countries: 3-7 days
b) By E Parcel+ channel: Germany: 1-2 days, other EU countries: 2-5 days
If an order is placed before the cut-off time, the customer can track the route information at the day of shipping. If the order is placed after the cutoff time, the customer can track the route information on the next working day.
Customers could choose from transportation options include customer drop-off, SF logistic service, and third-party logistics services. If the cargo weight is heavier or equal to 100kg, there is a pickup service by car for Shenzhen District. Customers in other districts can use SF Logistics service to ship to Shenzhen warehouse with no surcharges. If the cargo weight is less than 100kg, customers would have to pay for the freight, and SF would not provide the door-to-door pickup service.
Internationals：
Eastern European Warehouse and Bonded German Warehouse: By air: 7-12 days,
by sea: 42 days, by train: 22-25 days
Local Delivery：
1. Eastern Europe warehouse:
a) By E Parcel channel: Northern and Eastern Europe: 5-7 working days; Russia and Belarus: 7-13 working days
b) By E Parcel+ channel: 5-10 working days
2. Bonded German Warehouse:
a) By E Parcel channel: Germany: 2-3 days, other EU countries: 3-7 days
b) By E Parcel+ channel: Germany: 1-2 days, other EU countries: 2-5 days
Different transportation sections have different compensation standards based on different scenarios. SF will assist you in the settlement based on actual situations.
1.Eastern Europe Warehouse does not generate customs duties. The taxes generated for local delivery are calculated based on the taxation standard of local customs. The custom duties shall be paid by receivers.
2.For Middle Europe Warehouse, taxes are needed to be paid before delivery into warehouse. There are not Customs Clareance and taxes during last mile delivery in 28 EU countries.
SF supports the shipments return to the overseas or Chinese warehouses. If the shipments delivered by the postal service fail to be signed, the shipments can be returned to the overseas warehouses for free. Signed- off shipment could be returned to overseas warehouse, but the freight charge has to be paid by shippers. If the shipments delivered by UPS/DHL fail to be signed off, the shipments can be returned to the overseas warehouses but freight charges may occur. Temporarily, the freight charge for returning items cannot be paid by receivers. Cargos can be returned from overseas warehouses to Mainland China or Hong Kong. For cargos returning to Hong Kong, there wouldn’t be customs duties to declare; but may occur if the cargo is returning to Mainland China, the import customs duties shall be paid and are subject to the specific circumstances.
Customers can log into the International Warehouse Order Management System and check the inventory in the Inventory Management module. For any questions, please contact our CSRs to check your inventory.
The freight charge for international shipment would be recorded in customer’s bill like inventory. Whereas warehouse rents, operation fees, and local delivery fees will be billed to customers every month. After confirming the bills, customers can pay the expenses to SF based on the payment period specified in contracts.
SF can provide shipping reference for shipments over standard courier channel and post registered channel.
Unfortunately, it is not supported now. For any special cases, please contact the CSRs.